FCC Consumer Complaints – 7 November 2014
Introduction
On 7 November 2014, 320 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 379 complaints the day before. Reports were received from 45 states and territories, with California accounting for the largest number of submissions at 43 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 115 complaints recorded.
Key statistics
- Total complaints
- 320
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (115)
- Most reported state/territory
- California (43)
Where the complaints came from
Reports recorded on 7 November 2014 show 320 complaints originating from 271 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 13.4% |
| Florida | 20 | 6.3% |
| Minnesota | 18 | 5.6% |
| Texas | 18 | 5.6% |
| New York | 17 | 5.3% |
| Michigan | 15 | 4.7% |
| Arizona | 14 | 4.4% |
| Georgia | 12 | 3.8% |
| Pennsylvania | 12 | 3.8% |
| Illinois | 11 | 3.4% |
| Other states and territories | 140 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 245 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 245 | 76.6% |
| TV | 45 | 14.1% |
| Internet | 28 | 8.8% |
| Radio | 2 | 0.6% |
Phone complaints
245 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 115 | 46.9% |
| Robocalls | 56 | 22.9% |
| Billing | 25 | 10.2% |
| Availability (including rural call completion) | 23 | 9.4% |
| Equipment | 13 | 5.3% |
| Number Portability (keeping your number if you change providers) | 7 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 26 | 57.8% |
| Availability | 9 | 20.0% |
| Billing | 5 | 11.1% |
| Loud Commercials | 4 | 8.9% |
| Equipment | 1 | 2.2% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.