FCC Consumer Complaints – 8 November 2014
Introduction
On 8 November 2014, the Federal Communications Commission recorded 197 consumer complaints relating to telecommunications services, this was lower than the 320 complaints recorded the day before. The complaints came from 35 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 60 complaints recorded.
Key statistics
- Total complaints
- 197
- States & territories reporting
- 35
- Most common issue
- Telemarketing (including do not call and spoofing) (60)
- Most reported state/territory
- California (21)
Where the complaints came from
Across 160 cities in 35 states and territories, a total of 197 complaints were recorded on 8 November 2014. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 21 | 10.7% |
| Minnesota | 18 | 9.1% |
| Florida | 16 | 8.1% |
| New York | 14 | 7.1% |
| Texas | 13 | 6.6% |
| North Carolina | 9 | 4.6% |
| Pennsylvania | 9 | 4.6% |
| Arizona | 7 | 3.6% |
| Georgia | 7 | 3.6% |
| New Jersey | 7 | 3.6% |
| Other states and territories | 76 | 38.6% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 132 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 132 | 67.0% |
| TV | 41 | 20.8% |
| Internet | 20 | 10.2% |
| Emergency | 2 | 1.0% |
| Radio | 2 | 1.0% |
Phone complaints
132 complaints were recorded in this category, representing 67.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 60 | 45.5% |
| Robocalls | 27 | 20.5% |
| Billing | 14 | 10.6% |
| Availability (including rural call completion) | 13 | 9.8% |
| Equipment | 10 | 7.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 5.3% |
| Number Portability (keeping your number if you change providers) | 1 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 28 | 68.3% |
| Equipment | 6 | 14.6% |
| Billing | 4 | 9.8% |
| Loud Commercials | 2 | 4.9% |
| Availability | 1 | 2.4% |
Indecency and Equipment were the main issues reported in this category, while other issues were less common.
Internet complaints
20 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 55.0% |
| Billing | 6 | 30.0% |
| Speed | 3 | 15.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.