FCC Consumer Complaints – 9 November 2014
Introduction
The Federal Communications Commission recorded 124 consumer complaints on Sunday, 9 November 2014 relating to telecommunications services, complaint volume fell from 197 complaints the day before. Complaints were reported across 32 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 124
- States & territories reporting
- 32
- Most common issue
- Billing (23)
- Most reported state/territory
- California (15)
Where the complaints came from
A total of 124 complaints were recorded on 9 November 2014, with reports originating from 102 cities in 32 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 15 | 12.1% |
| Florida | 13 | 10.5% |
| Minnesota | 7 | 5.6% |
| New Jersey | 6 | 4.8% |
| Texas | 6 | 4.8% |
| Alabama | 5 | 4.0% |
| Illinois | 5 | 4.0% |
| Kansas | 5 | 4.0% |
| Michigan | 5 | 4.0% |
| Ohio | 5 | 4.0% |
| Other states and territories | 52 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 56 complaints. This was followed by TV, which accounted for 45 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 56 | 45.2% |
| TV | 45 | 36.3% |
| Internet | 19 | 15.3% |
| Radio | 4 | 3.2% |
Phone complaints
56 complaints were recorded in this category, representing 45.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 15 | 26.8% |
| Robocalls | 11 | 19.6% |
| Billing | 10 | 17.9% |
| Equipment | 8 | 14.3% |
| Availability (including rural call completion) | 6 | 10.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 7.1% |
| Number Portability (keeping your number if you change providers) | 2 | 3.6% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
TV complaints
45 complaints were recorded in this category, representing 36.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 14 | 31.1% |
| Indecency | 12 | 26.7% |
| Availability | 7 | 15.6% |
| Billing | 6 | 13.3% |
| Equipment | 6 | 13.3% |
A broad mix of issues was reported in this category, with Loud Commercials, Indecency and Availability among the most common.
Internet complaints
19 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 7 | 36.8% |
| Availability | 5 | 26.3% |
| Speed | 5 | 26.3% |
| Equipment | 2 | 10.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.