FCC Consumer Complaints – 10 November 2014
Introduction
On Monday, 10 November 2014, the Federal Communications Commission recorded 251 consumer complaints relating to telecommunications services, this represented an increase from the 124 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 251
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (83)
- Most reported state/territory
- California (37)
Where the complaints came from
The 251 complaints recorded on 10 November 2014 originated from 214 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 14.7% |
| Texas | 21 | 8.4% |
| Florida | 12 | 4.8% |
| New York | 12 | 4.8% |
| Virginia | 12 | 4.8% |
| Ohio | 10 | 4.0% |
| Pennsylvania | 10 | 4.0% |
| Maryland | 9 | 3.6% |
| Arizona | 8 | 3.2% |
| Massachusetts | 8 | 3.2% |
| Other states and territories | 111 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 184 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 184 | 73.3% |
| Internet | 32 | 12.7% |
| TV | 29 | 11.6% |
| Radio | 3 | 1.2% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
184 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 83 | 45.1% |
| Robocalls | 44 | 23.9% |
| Billing | 27 | 14.7% |
| Equipment | 12 | 6.5% |
| Availability (including rural call completion) | 10 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
32 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 34.4% |
| Billing | 10 | 31.3% |
| Speed | 10 | 31.3% |
| Equipment | 1 | 3.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
29 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 27.6% |
| Billing | 7 | 24.1% |
| Equipment | 6 | 20.7% |
| Indecency | 5 | 17.2% |
| Loud Commercials | 3 | 10.3% |
A broad mix of issues was reported in this category, with Availability, Billing and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.