FCC Consumer Complaints – 11 November 2014
Introduction
On 11 November 2014, the Federal Communications Commission recorded 313 consumer complaints relating to telecommunications services, this represented an increase from the 251 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 313
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (112)
- Most reported state/territory
- California (39)
Where the complaints came from
The 313 complaints recorded on 11 November 2014 were submitted from 268 cities across 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 12.5% |
| Florida | 26 | 8.3% |
| Texas | 19 | 6.1% |
| New York | 18 | 5.8% |
| North Carolina | 13 | 4.2% |
| Virginia | 13 | 4.2% |
| Ohio | 12 | 3.8% |
| Minnesota | 11 | 3.5% |
| Arizona | 10 | 3.2% |
| Colorado | 10 | 3.2% |
| Other states and territories | 142 | 45.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 36 different cities.
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 238 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 238 | 76.0% |
| Internet | 37 | 11.8% |
| TV | 34 | 10.9% |
| Radio | 4 | 1.3% |
Phone complaints
238 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 112 | 47.1% |
| Robocalls | 57 | 23.9% |
| Billing | 29 | 12.2% |
| Availability (including rural call completion) | 14 | 5.9% |
| Equipment | 14 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
| Number Portability (keeping your number if you change providers) | 4 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
37 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 51.4% |
| Billing | 9 | 24.3% |
| Speed | 7 | 18.9% |
| Equipment | 2 | 5.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
34 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 38.2% |
| Billing | 9 | 26.5% |
| Indecency | 5 | 14.7% |
| Equipment | 4 | 11.8% |
| Loud Commercials | 3 | 8.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.