FCC Consumer Complaints – 12 November 2014
Introduction
The Federal Communications Commission recorded 330 consumer complaints on Wednesday, 12 November 2014 relating to telecommunications services, complaint volume increased from 313 complaints the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 330
- States & territories reporting
- 41
- Most common issue
- Telemarketing (including do not call and spoofing) (126)
- Most reported state/territory
- California (45)
Where the complaints came from
The 330 complaints recorded on 12 November 2014 were submitted from 272 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 13.6% |
| Florida | 30 | 9.1% |
| Texas | 22 | 6.7% |
| New York | 18 | 5.5% |
| North Carolina | 16 | 4.8% |
| Georgia | 15 | 4.5% |
| Illinois | 14 | 4.2% |
| Pennsylvania | 14 | 4.2% |
| Maryland | 12 | 3.6% |
| Colorado | 11 | 3.3% |
| Other states and territories | 133 | 40.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 244 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 244 | 73.9% |
| TV | 42 | 12.7% |
| Internet | 37 | 11.2% |
| Radio | 3 | 0.9% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
Phone complaints
244 complaints were recorded in this category, representing 73.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 126 | 51.6% |
| Robocalls | 66 | 27.0% |
| Billing | 15 | 6.1% |
| Equipment | 15 | 6.1% |
| Availability (including rural call completion) | 13 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Junk Faxes | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 28.6% |
| Availability | 10 | 23.8% |
| Equipment | 9 | 21.4% |
| Loud Commercials | 6 | 14.3% |
| Indecency | 5 | 11.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
Internet complaints
37 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 35.1% |
| Availability | 11 | 29.7% |
| Speed | 11 | 29.7% |
| Equipment | 2 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.