FCC Consumer Complaints – 13 November 2014
Introduction
On 13 November 2014, the Federal Communications Commission recorded 367 consumer complaints relating to telecommunications services, this represented an increase from the 330 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 151 complaints.
Key statistics
- Total complaints
- 367
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (151)
- Most reported state/territory
- California (57)
Where the complaints came from
A total of 367 complaints were recorded on 13 November 2014, with reports originating from 289 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 15.5% |
| Texas | 40 | 10.9% |
| Florida | 31 | 8.4% |
| New York | 21 | 5.7% |
| Pennsylvania | 18 | 4.9% |
| Colorado | 13 | 3.5% |
| Illinois | 12 | 3.3% |
| New Jersey | 12 | 3.3% |
| Arizona | 11 | 3.0% |
| Maryland | 11 | 3.0% |
| Other states and territories | 141 | 38.4% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 293 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 293 | 79.8% |
| Internet | 40 | 10.9% |
| TV | 28 | 7.6% |
| Radio | 5 | 1.4% |
| Accessibility | 1 | 0.3% |
Phone complaints
293 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 151 | 51.5% |
| Robocalls | 70 | 23.9% |
| Billing | 24 | 8.2% |
| Equipment | 16 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 4.4% |
| Number Portability (keeping your number if you change providers) | 8 | 2.7% |
| Availability (including rural call completion) | 7 | 2.4% |
| Junk Faxes | 4 | 1.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
40 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 40.0% |
| Billing | 13 | 32.5% |
| Speed | 8 | 20.0% |
| Equipment | 3 | 7.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.