FCC Consumer Complaints – 14 November 2014
Introduction
On Friday, 14 November 2014, the Federal Communications Commission recorded 315 consumer complaints relating to telecommunications services, this was lower than the 367 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 315
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (119)
- Most reported state/territory
- California (37)
Where the complaints came from
The 315 complaints recorded on 14 November 2014 were submitted from 272 cities across 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 11.7% |
| Texas | 27 | 8.6% |
| Florida | 18 | 5.7% |
| New York | 17 | 5.4% |
| Michigan | 15 | 4.8% |
| Pennsylvania | 15 | 4.8% |
| Georgia | 14 | 4.4% |
| Ohio | 14 | 4.4% |
| Colorado | 11 | 3.5% |
| New Jersey | 11 | 3.5% |
| Other states and territories | 136 | 43.2% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 242 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 242 | 76.8% |
| Internet | 37 | 11.7% |
| TV | 33 | 10.5% |
| Radio | 3 | 1.0% |
Phone complaints
242 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 119 | 49.2% |
| Robocalls | 60 | 24.8% |
| Billing | 34 | 14.0% |
| Availability (including rural call completion) | 13 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
| Equipment | 6 | 2.5% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
37 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 40.5% |
| Speed | 11 | 29.7% |
| Availability | 9 | 24.3% |
| Equipment | 2 | 5.4% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 33.3% |
| Billing | 10 | 30.3% |
| Availability | 5 | 15.2% |
| Indecency | 4 | 12.1% |
| Equipment | 3 | 9.1% |
Loud Commercials and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.