FCC Consumer Complaints – 15 November 2014
Introduction
The Federal Communications Commission recorded 188 consumer complaints on Saturday, 15 November 2014 relating to telecommunications services, this was lower than the 315 complaints recorded the previous day. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 188
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (60)
- Most reported state/territory
- California (22)
Where the complaints came from
Across 169 cities in 39 states and territories, a total of 188 complaints were recorded on 15 November 2014. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 22 | 11.7% |
| Florida | 14 | 7.4% |
| Texas | 13 | 6.9% |
| Ohio | 11 | 5.9% |
| Illinois | 10 | 5.3% |
| New York | 9 | 4.8% |
| Tennessee | 8 | 4.3% |
| Virginia | 8 | 4.3% |
| Pennsylvania | 7 | 3.7% |
| Washington | 7 | 3.7% |
| Other states and territories | 79 | 42.0% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 128 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 128 | 68.1% |
| TV | 31 | 16.5% |
| Internet | 24 | 12.8% |
| Radio | 5 | 2.7% |
Phone complaints
128 complaints were recorded in this category, representing 68.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 60 | 46.9% |
| Robocalls | 30 | 23.4% |
| Billing | 21 | 16.4% |
| Equipment | 9 | 7.0% |
| Availability (including rural call completion) | 3 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.3% |
| Number Portability (keeping your number if you change providers) | 1 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 45.2% |
| Availability | 7 | 22.6% |
| Equipment | 6 | 19.4% |
| Loud Commercials | 3 | 9.7% |
| Indecency | 1 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
24 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 37.5% |
| Billing | 9 | 37.5% |
| Speed | 4 | 16.7% |
| Equipment | 2 | 8.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.