FCC Consumer Complaints – 16 November 2014
Introduction
On Sunday, 16 November 2014, the Federal Communications Commission recorded 88 consumer complaints relating to telecommunications services, complaint volume fell from 188 complaints the previous day. Reports were received from 28 states and territories, with California recording slightly more complaints than other locations. Loud Commercials recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 88
- States & territories reporting
- 28
- Most common issue
- Loud Commercials (16)
- Most reported state/territory
- California (15)
Where the complaints came from
Across 71 cities in 28 states and territories, a total of 88 complaints were recorded on 16 November 2014. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 15 | 17.0% |
| Florida | 11 | 12.5% |
| New York | 7 | 8.0% |
| Illinois | 6 | 6.8% |
| Pennsylvania | 6 | 6.8% |
| Texas | 5 | 5.7% |
| Arizona | 4 | 4.5% |
| Colorado | 4 | 4.5% |
| Virginia | 4 | 4.5% |
| Delaware | 2 | 2.3% |
| Other states and territories | 24 | 27.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 39 complaints. This was followed by TV, which accounted for 36 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 39 | 44.3% |
| TV | 36 | 40.9% |
| Internet | 11 | 12.5% |
| Accessibility | 1 | 1.1% |
| Radio | 1 | 1.1% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.