FCC Consumer Complaints – 17 November 2014
Introduction
A total of 317 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 November 2014, this represented an increase from the 88 complaints recorded the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 113 complaints.
Key statistics
- Total complaints
- 317
- States & territories reporting
- 41
- Most common issue
- Telemarketing (including do not call and spoofing) (113)
- Most reported state/territory
- California (43)
Where the complaints came from
The 317 complaints recorded on 17 November 2014 were submitted from 266 cities across 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 13.6% |
| Florida | 30 | 9.5% |
| New York | 29 | 9.1% |
| Texas | 28 | 8.8% |
| Georgia | 16 | 5.0% |
| North Carolina | 15 | 4.7% |
| Illinois | 11 | 3.5% |
| Pennsylvania | 11 | 3.5% |
| New Jersey | 10 | 3.2% |
| Connecticut | 8 | 2.5% |
| Other states and territories | 116 | 36.6% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 240 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 240 | 75.7% |
| Internet | 36 | 11.4% |
| TV | 36 | 11.4% |
| Radio | 5 | 1.6% |
Phone complaints
240 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 113 | 47.1% |
| Robocalls | 56 | 23.3% |
| Billing | 34 | 14.2% |
| Equipment | 12 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.8% |
| Availability (including rural call completion) | 7 | 2.9% |
| Number Portability (keeping your number if you change providers) | 6 | 2.5% |
| Junk Faxes | 3 | 1.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
36 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 33.3% |
| Billing | 10 | 27.8% |
| Speed | 8 | 22.2% |
| Equipment | 6 | 16.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 30.6% |
| Indecency | 8 | 22.2% |
| Loud Commercials | 8 | 22.2% |
| Availability | 7 | 19.4% |
| Equipment | 2 | 5.6% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.