FCC Consumer Complaints – 18 November 2014
Introduction
A total of 360 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 18 November 2014, this was higher than the 317 complaints recorded the previous day. Complaints were reported across 47 states and territories, with Florida slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 360
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (136)
- Most reported state/territory
- Florida (37)
Where the complaints came from
A total of 360 complaints were recorded on 18 November 2014, with reports originating from 299 cities in 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 37 | 10.3% |
| California | 35 | 9.7% |
| Texas | 25 | 6.9% |
| New York | 21 | 5.8% |
| Colorado | 18 | 5.0% |
| Pennsylvania | 17 | 4.7% |
| Ohio | 14 | 3.9% |
| Maryland | 13 | 3.6% |
| Illinois | 12 | 3.3% |
| North Carolina | 11 | 3.1% |
| Other states and territories | 156 | 43.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 278 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 278 | 77.2% |
| TV | 45 | 12.5% |
| Internet | 29 | 8.1% |
| Radio | 6 | 1.7% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
278 complaints were recorded in this category, representing 77.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 136 | 48.9% |
| Robocalls | 71 | 25.5% |
| Billing | 24 | 8.6% |
| Equipment | 16 | 5.8% |
| Availability (including rural call completion) | 14 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.9% |
| Junk Faxes | 5 | 1.8% |
| Number Portability (keeping your number if you change providers) | 4 | 1.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Availability | 10 | 22.2% |
| Loud Commercials | 9 | 20.0% |
| Indecency | 5 | 11.1% |
| Equipment | 3 | 6.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.