FCC Consumer Complaints – 19 November 2014
Introduction
A total of 348 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 19 November 2014, this was lower than the 360 complaints recorded the previous day. The complaints came from 50 states and territories, with California recording the largest share of reports at 44 complaints. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 348
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (143)
- Most reported state/territory
- California (44)
Where the complaints came from
A total of 348 complaints were recorded on 19 November 2014, with reports originating from 286 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 12.6% |
| Florida | 20 | 5.7% |
| Colorado | 15 | 4.3% |
| New York | 15 | 4.3% |
| Georgia | 14 | 4.0% |
| Massachusetts | 14 | 4.0% |
| North Carolina | 14 | 4.0% |
| Ohio | 14 | 4.0% |
| Texas | 14 | 4.0% |
| Illinois | 13 | 3.7% |
| Other states and territories | 171 | 49.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 278 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 278 | 79.9% |
| TV | 32 | 9.2% |
| Internet | 31 | 8.9% |
| Accessibility | 3 | 0.9% |
| Emergency | 2 | 0.6% |
| Radio | 2 | 0.6% |
Phone complaints
278 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 143 | 51.4% |
| Robocalls | 73 | 26.3% |
| Billing | 27 | 9.7% |
| Availability (including rural call completion) | 12 | 4.3% |
| Equipment | 10 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
| Number Portability (keeping your number if you change providers) | 5 | 1.8% |
| Junk Faxes | 3 | 1.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 37.5% |
| Availability | 11 | 34.4% |
| Indecency | 4 | 12.5% |
| Loud Commercials | 3 | 9.4% |
| Equipment | 2 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
31 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 10 | 32.3% |
| Availability | 9 | 29.0% |
| Billing | 8 | 25.8% |
| Equipment | 4 | 12.9% |
Speed and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.