FCC Consumer Complaints – 20 November 2014
Introduction
The Federal Communications Commission recorded 331 consumer complaints on Thursday, 20 November 2014 relating to telecommunications services, complaint volume fell from 348 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 331
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (123)
- Most reported state/territory
- California (48)
Where the complaints came from
On 20 November 2014, the 331 complaints recorded by the Federal Communications Commission were reported from 272 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 14.5% |
| Florida | 28 | 8.5% |
| Texas | 20 | 6.0% |
| Georgia | 19 | 5.7% |
| New York | 19 | 5.7% |
| Colorado | 17 | 5.1% |
| Ohio | 15 | 4.5% |
| Illinois | 14 | 4.2% |
| North Carolina | 14 | 4.2% |
| Pennsylvania | 13 | 3.9% |
| Other states and territories | 124 | 37.5% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone was the most reported category, with 274 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 274 | 82.8% |
| TV | 31 | 9.4% |
| Internet | 19 | 5.7% |
| Radio | 7 | 2.1% |
Phone complaints
274 complaints were recorded in this category, representing 82.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 123 | 44.9% |
| Robocalls | 72 | 26.3% |
| Billing | 24 | 8.8% |
| Equipment | 18 | 6.6% |
| Availability (including rural call completion) | 17 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.3% |
| Number Portability (keeping your number if you change providers) | 9 | 3.3% |
| Junk Faxes | 2 | 0.7% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 35.5% |
| Loud Commercials | 8 | 25.8% |
| Billing | 5 | 16.1% |
| Indecency | 4 | 12.9% |
| Equipment | 3 | 9.7% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.