FCC Consumer Complaints – 21 November 2014
Introduction
On 21 November 2014, 288 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 331 complaints recorded the day before. The complaints came from 45 states and territories, with California recording the largest share of reports at 45 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 116 complaints recorded.
Key statistics
- Total complaints
- 288
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (116)
- Most reported state/territory
- California (45)
Where the complaints came from
The 288 complaints recorded on 21 November 2014 were submitted from 233 cities across 45 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 15.6% |
| Florida | 21 | 7.3% |
| New York | 20 | 6.9% |
| Texas | 16 | 5.6% |
| Pennsylvania | 15 | 5.2% |
| Ohio | 12 | 4.2% |
| New Jersey | 10 | 3.5% |
| Tennessee | 9 | 3.1% |
| North Carolina | 8 | 2.8% |
| Washington | 8 | 2.8% |
| Other states and territories | 124 | 43.1% |
Location highlight
Complaints in California were reported across 28 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 230 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 230 | 79.9% |
| Internet | 26 | 9.0% |
| TV | 24 | 8.3% |
| Radio | 7 | 2.4% |
| Accessibility | 1 | 0.3% |
Phone complaints
230 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 116 | 50.4% |
| Robocalls | 54 | 23.5% |
| Billing | 23 | 10.0% |
| Equipment | 15 | 6.5% |
| Availability (including rural call completion) | 14 | 6.1% |
| Number Portability (keeping your number if you change providers) | 5 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.