FCC Consumer Complaints – 22 November 2014
Introduction
On 22 November 2014, the Federal Communications Commission recorded 214 consumer complaints relating to telecommunications services, this was lower than the 288 complaints recorded the day before. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 214
- States & territories reporting
- 40
- Most common issue
- Telemarketing (including do not call and spoofing) (71)
- Most reported state/territory
- California (28)
Where the complaints came from
The 214 complaints recorded on 22 November 2014 were submitted from 183 cities across 40 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 13.1% |
| Texas | 23 | 10.7% |
| Pennsylvania | 14 | 6.5% |
| Florida | 12 | 5.6% |
| Michigan | 11 | 5.1% |
| Colorado | 10 | 4.7% |
| New York | 9 | 4.2% |
| Washington | 8 | 3.7% |
| Maryland | 7 | 3.3% |
| Ohio | 7 | 3.3% |
| Other states and territories | 85 | 39.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 152 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 152 | 71.0% |
| Internet | 30 | 14.0% |
| TV | 29 | 13.6% |
| Accessibility | 1 | 0.5% |
| Radio | 1 | 0.5% |
| Request for Dispute Assistance | 1 | 0.5% |
Phone complaints
152 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 71 | 46.7% |
| Robocalls | 40 | 26.3% |
| Billing | 17 | 11.2% |
| Equipment | 9 | 5.9% |
| Availability (including rural call completion) | 8 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
30 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 33.3% |
| Speed | 10 | 33.3% |
| Billing | 9 | 30.0% |
| Equipment | 1 | 3.3% |
Availability and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
29 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 8 | 27.6% |
| Equipment | 8 | 27.6% |
| Loud Commercials | 7 | 24.1% |
| Availability | 6 | 20.7% |
Complaints in this category covered a range of issues, including Billing, Equipment and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.