FCC Consumer Complaints – 23 November 2014
Introduction
On Sunday, 23 November 2014, the Federal Communications Commission recorded 102 consumer complaints relating to telecommunications services, this represented a decline from the 214 complaints recorded the day before. Complaints were reported across 36 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 102
- States & territories reporting
- 36
- Most common issue
- Billing (26)
- Most reported state/territory
- California (15)
Where the complaints came from
The 102 complaints recorded on 23 November 2014 originated from 89 cities across 36 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 15 | 14.7% |
| Florida | 14 | 13.7% |
| New York | 8 | 7.8% |
| Illinois | 6 | 5.9% |
| Michigan | 6 | 5.9% |
| Pennsylvania | 6 | 5.9% |
| New Jersey | 5 | 4.9% |
| Ohio | 3 | 2.9% |
| South Carolina | 3 | 2.9% |
| Texas | 3 | 2.9% |
| Other states and territories | 33 | 32.4% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 72 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 72 | 70.6% |
| TV | 15 | 14.7% |
| Internet | 13 | 12.7% |
| Accessibility | 1 | 1.0% |
| Radio | 1 | 1.0% |
Phone complaints
72 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 21 | 29.2% |
| Billing | 20 | 27.8% |
| Robocalls | 17 | 23.6% |
| Availability (including rural call completion) | 5 | 6.9% |
| Equipment | 3 | 4.2% |
| Junk Faxes | 3 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 2.8% |
| Number Portability (keeping your number if you change providers) | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
TV complaints
15 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 5 | 33.3% |
| Availability | 4 | 26.7% |
| Loud Commercials | 3 | 20.0% |
| Indecency | 2 | 13.3% |
| Equipment | 1 | 6.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
13 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 5 | 38.5% |
| Speed | 5 | 38.5% |
| Equipment | 2 | 15.4% |
| Billing | 1 | 7.7% |
The largest share of complaints in this category related to Availability and Speed, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.