FCC Consumer Complaints – 24 November 2014
Introduction
On 24 November 2014, 249 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 102 complaints recorded the previous day. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 249
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (74)
- Most reported state/territory
- California (24)
Where the complaints came from
The 249 complaints recorded on 24 November 2014 were submitted from 210 cities across 39 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 24 | 9.6% |
| Florida | 19 | 7.6% |
| Texas | 17 | 6.8% |
| New York | 14 | 5.6% |
| Washington | 12 | 4.8% |
| Georgia | 11 | 4.4% |
| Illinois | 11 | 4.4% |
| Massachusetts | 11 | 4.4% |
| Arizona | 10 | 4.0% |
| Colorado | 10 | 4.0% |
| Other states and territories | 110 | 44.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 190 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 190 | 76.3% |
| TV | 35 | 14.1% |
| Internet | 19 | 7.6% |
| Radio | 3 | 1.2% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
190 complaints were recorded in this category, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 74 | 38.9% |
| Robocalls | 65 | 34.2% |
| Billing | 16 | 8.4% |
| Equipment | 13 | 6.8% |
| Number Portability (keeping your number if you change providers) | 8 | 4.2% |
| Availability (including rural call completion) | 7 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
| Junk Faxes | 3 | 1.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 31.4% |
| Equipment | 7 | 20.0% |
| Indecency | 6 | 17.1% |
| Loud Commercials | 6 | 17.1% |
| Availability | 5 | 14.3% |
A broad mix of issues was reported in this category, with Billing, Equipment and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.