FCC Consumer Complaints – 25 November 2014
Introduction
On Tuesday, 25 November 2014, 311 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 249 complaints the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 124 complaints recorded.
Key statistics
- Total complaints
- 311
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (124)
- Most reported state/territory
- California (43)
Where the complaints came from
The 311 complaints recorded on 25 November 2014 were submitted from 252 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 13.8% |
| Florida | 30 | 9.6% |
| Illinois | 21 | 6.8% |
| Virginia | 16 | 5.1% |
| Texas | 15 | 4.8% |
| New York | 13 | 4.2% |
| New Jersey | 12 | 3.9% |
| Pennsylvania | 12 | 3.9% |
| Georgia | 11 | 3.5% |
| Minnesota | 11 | 3.5% |
| Other states and territories | 127 | 40.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 253 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 253 | 81.4% |
| Internet | 27 | 8.7% |
| TV | 26 | 8.4% |
| Accessibility | 2 | 0.6% |
| Radio | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
253 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 124 | 49.0% |
| Robocalls | 53 | 20.9% |
| Billing | 28 | 11.1% |
| Equipment | 20 | 7.9% |
| Availability (including rural call completion) | 14 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Junk Faxes | 4 | 1.6% |
| Number Portability (keeping your number if you change providers) | 4 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.