FCC Consumer Complaints – 26 November 2014
Introduction
On 26 November 2014, the Federal Communications Commission recorded 281 consumer complaints relating to telecommunications services, this represented a decline from the 311 complaints recorded the previous day. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 129 complaints recorded.
Key statistics
- Total complaints
- 281
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (129)
- Most reported state/territory
- California (46)
Where the complaints came from
The 281 complaints recorded on 26 November 2014 originated from 245 cities across 42 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 16.4% |
| New York | 24 | 8.5% |
| Florida | 21 | 7.5% |
| Ohio | 15 | 5.3% |
| Illinois | 13 | 4.6% |
| Virginia | 12 | 4.3% |
| Michigan | 11 | 3.9% |
| Massachusetts | 10 | 3.6% |
| Colorado | 9 | 3.2% |
| Texas | 9 | 3.2% |
| Other states and territories | 111 | 39.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 241 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 241 | 85.8% |
| TV | 19 | 6.8% |
| Internet | 15 | 5.3% |
| Radio | 5 | 1.8% |
| Emergency | 1 | 0.4% |
Phone complaints
241 complaints were recorded in this category, representing 85.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 129 | 53.5% |
| Robocalls | 57 | 23.7% |
| Billing | 18 | 7.5% |
| Availability (including rural call completion) | 15 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.7% |
| Equipment | 7 | 2.9% |
| Number Portability (keeping your number if you change providers) | 4 | 1.7% |
| Junk Faxes | 2 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.