FCC Consumer Complaints – 27 November 2014
Introduction
The Federal Communications Commission recorded 110 consumer complaints on Thursday, 27 November 2014 relating to telecommunications services, this represented a decline from the 281 complaints recorded the day before. Complaints were reported across 36 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 110
- States & territories reporting
- 36
- Most common issue
- Telemarketing (including do not call and spoofing) (33)
- Most reported state/territory
- California (13)
Where the complaints came from
Reports recorded on 27 November 2014 show 110 complaints originating from 101 cities across 36 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 13 | 11.8% |
| Florida | 7 | 6.4% |
| New York | 7 | 6.4% |
| Texas | 7 | 6.4% |
| Iowa | 6 | 5.5% |
| Illinois | 6 | 5.5% |
| Massachusetts | 5 | 4.5% |
| Pennsylvania | 5 | 4.5% |
| Virginia | 4 | 3.6% |
| Arizona | 3 | 2.7% |
| Other states and territories | 47 | 42.7% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 74 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 74 | 67.3% |
| TV | 18 | 16.4% |
| Internet | 16 | 14.5% |
| Radio | 2 | 1.8% |
Phone complaints
74 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 33 | 44.6% |
| Robocalls | 18 | 24.3% |
| Billing | 9 | 12.2% |
| Equipment | 6 | 8.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 5.4% |
| Availability (including rural call completion) | 2 | 2.7% |
| Junk Faxes | 1 | 1.4% |
| Number Portability (keeping your number if you change providers) | 1 | 1.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
18 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 61.1% |
| Indecency | 3 | 16.7% |
| Billing | 2 | 11.1% |
| Equipment | 1 | 5.6% |
| Loud Commercials | 1 | 5.6% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Internet complaints
16 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 8 | 50.0% |
| Availability | 5 | 31.3% |
| Equipment | 2 | 12.5% |
| Billing | 1 | 6.3% |
The largest share of complaints in this category related to Speed and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.