FCC Consumer Complaints – 28 November 2014
Introduction
On 28 November 2014, the Federal Communications Commission recorded 154 consumer complaints relating to telecommunications services, this represented an increase from the 110 complaints recorded the previous day. Reports were received from 36 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 154
- States & territories reporting
- 36
- Most common issue
- Telemarketing (including do not call and spoofing) (48)
- Most reported state/territory
- California (20)
Where the complaints came from
A total of 154 complaints were recorded on 28 November 2014, with reports originating from 141 cities in 36 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 20 | 13.0% |
| Massachusetts | 19 | 12.3% |
| New York | 13 | 8.4% |
| Florida | 12 | 7.8% |
| Texas | 12 | 7.8% |
| Illinois | 7 | 4.5% |
| New Jersey | 5 | 3.2% |
| Pennsylvania | 5 | 3.2% |
| Arizona | 4 | 2.6% |
| Colorado | 4 | 2.6% |
| Other states and territories | 53 | 34.4% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 102 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 102 | 66.2% |
| TV | 34 | 22.1% |
| Internet | 15 | 9.7% |
| Accessibility | 2 | 1.3% |
| Radio | 1 | 0.6% |
Phone complaints
102 complaints were recorded in this category, representing 66.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 48 | 47.1% |
| Robocalls | 26 | 25.5% |
| Billing | 9 | 8.8% |
| Equipment | 8 | 7.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 4.9% |
| Availability (including rural call completion) | 4 | 3.9% |
| Number Portability (keeping your number if you change providers) | 2 | 2.0% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 70.6% |
| Billing | 3 | 8.8% |
| Indecency | 3 | 8.8% |
| Loud Commercials | 3 | 8.8% |
| Equipment | 1 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.