FCC Consumer Complaints – 29 November 2014
Introduction
A total of 144 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 29 November 2014, this represented a decline from the 154 complaints recorded the previous day. Reports were received from 33 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 144
- States & territories reporting
- 33
- Most common issue
- Telemarketing (including do not call and spoofing) (46)
- Most reported state/territory
- California (17)
Where the complaints came from
Reports recorded on 29 November 2014 show 144 complaints originating from 136 cities across 33 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 17 | 11.8% |
| Florida | 12 | 8.3% |
| Ohio | 9 | 6.3% |
| New York | 8 | 5.6% |
| Illinois | 7 | 4.9% |
| Maryland | 7 | 4.9% |
| Pennsylvania | 7 | 4.9% |
| Texas | 7 | 4.9% |
| Massachusetts | 6 | 4.2% |
| North Carolina | 6 | 4.2% |
| Other states and territories | 58 | 40.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 108 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 108 | 75.0% |
| TV | 20 | 13.9% |
| Internet | 14 | 9.7% |
| Accessibility | 1 | 0.7% |
| Radio | 1 | 0.7% |
Phone complaints
108 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 46 | 42.6% |
| Robocalls | 27 | 25.0% |
| Billing | 17 | 15.7% |
| Equipment | 10 | 9.3% |
| Availability (including rural call completion) | 6 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.9% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
20 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 7 | 35.0% |
| Loud Commercials | 5 | 25.0% |
| Billing | 4 | 20.0% |
| Indecency | 3 | 15.0% |
| Equipment | 1 | 5.0% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.