FCC Consumer Complaints – 30 November 2014
Introduction
On 30 November 2014, 110 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 144 complaints recorded the previous day. Complaints were reported across 33 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 110
- States & territories reporting
- 33
- Most common issue
- Billing (25)
- Most reported state/territory
- California (17)
Where the complaints came from
The 110 complaints recorded on 30 November 2014 were submitted from 96 cities across 33 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 17 | 15.5% |
| Florida | 10 | 9.1% |
| Texas | 9 | 8.2% |
| Colorado | 8 | 7.3% |
| Pennsylvania | 8 | 7.3% |
| Washington | 6 | 5.5% |
| North Carolina | 4 | 3.6% |
| New York | 4 | 3.6% |
| Arizona | 3 | 2.7% |
| Illinois | 3 | 2.7% |
| Other states and territories | 38 | 34.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 65 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 65 | 59.1% |
| TV | 28 | 25.5% |
| Internet | 12 | 10.9% |
| Radio | 3 | 2.7% |
| Accessibility | 2 | 1.8% |
Phone complaints
65 complaints were recorded in this category, representing 59.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 22 | 33.8% |
| Billing | 15 | 23.1% |
| Robocalls | 9 | 13.8% |
| Equipment | 8 | 12.3% |
| Availability (including rural call completion) | 5 | 7.7% |
| Number Portability (keeping your number if you change providers) | 4 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 1.5% |
| Junk Faxes | 1 | 1.5% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
TV complaints
28 complaints were recorded in this category, representing 25.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 11 | 39.3% |
| Billing | 6 | 21.4% |
| Loud Commercials | 6 | 21.4% |
| Availability | 3 | 10.7% |
| Equipment | 2 | 7.1% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
12 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 4 | 33.3% |
| Speed | 4 | 33.3% |
| Availability | 3 | 25.0% |
| Equipment | 1 | 8.3% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.