FCC Consumer Complaints – 2 December 2014
Introduction
The Federal Communications Commission recorded 898 consumer complaints on Tuesday, 2 December 2014 relating to telecommunications services, this represented an increase from the 520 complaints recorded the previous day. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 127 complaints. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 898
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (274)
- Most reported state/territory
- California (127)
Where the complaints came from
The 898 complaints recorded on 2 December 2014 were submitted from 643 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 14.1% |
| Florida | 59 | 6.6% |
| Texas | 58 | 6.5% |
| New York | 56 | 6.2% |
| Virginia | 37 | 4.1% |
| Illinois | 34 | 3.8% |
| Massachusetts | 33 | 3.7% |
| Pennsylvania | 31 | 3.5% |
| Colorado | 30 | 3.3% |
| Georgia | 30 | 3.3% |
| Other states and territories | 403 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 697 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 697 | 77.6% |
| TV | 97 | 10.8% |
| Internet | 95 | 10.6% |
| Radio | 7 | 0.8% |
| Accessibility | 2 | 0.2% |
Phone complaints
697 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 274 | 39.3% |
| Robocalls | 197 | 28.3% |
| Billing | 64 | 9.2% |
| Privacy | 54 | 7.7% |
| Availability (including rural call completion) | 30 | 4.3% |
| Equipment | 27 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.9% |
| Junk Faxes | 20 | 2.9% |
| Number Portability (keeping your number if you change providers) | 11 | 1.6% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
97 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 42.3% |
| Availability | 22 | 22.7% |
| Indecency | 14 | 14.4% |
| Loud Commercials | 12 | 12.4% |
| Equipment | 8 | 8.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
95 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 31.6% |
| Privacy | 26 | 27.4% |
| Billing | 20 | 21.1% |
| Speed | 14 | 14.7% |
| Equipment | 5 | 5.3% |
Complaints in this category covered a range of issues, including Availability, Privacy and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.