FCC Consumer Complaints – 3 December 2014
Introduction
A total of 5097 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 3 December 2014, this was higher than the 898 complaints recorded the day before. Complaints were reported across 53 states and territories, and California generated the highest number of submissions with 768 complaints. Complaints were most commonly associated with Billing, accounting for 2606 complaints.
Key statistics
- Total complaints
- 5097
- States & territories reporting
- 53
- Most common issue
- Billing (2606)
- Most reported state/territory
- California (768)
Where the complaints came from
On 3 December 2014, the 5097 complaints recorded by the Federal Communications Commission were reported from 1933 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 768 | 15.1% |
| Texas | 366 | 7.2% |
| Georgia | 275 | 5.4% |
| Florida | 235 | 4.6% |
| Illinois | 220 | 4.3% |
| Washington | 217 | 4.3% |
| New York | 210 | 4.1% |
| Pennsylvania | 194 | 3.8% |
| Michigan | 165 | 3.2% |
| Tennessee | 144 | 2.8% |
| Other states and territories | 2303 | 45.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Internet, which accounted for 4493 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 4493 | 88.1% |
| Phone | 499 | 9.8% |
| TV | 93 | 1.8% |
| Radio | 10 | 0.2% |
| Accessibility | 1 | 0.0% |
| Emergency | 1 | 0.0% |
Internet complaints
4493 complaints were recorded in this category, representing 88.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 2516 | 56.0% |
| Availability | 1117 | 24.9% |
| Speed | 821 | 18.3% |
| Privacy | 21 | 0.5% |
| Equipment | 18 | 0.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Phone complaints
499 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 195 | 39.1% |
| Robocalls | 115 | 23.0% |
| Billing | 55 | 11.0% |
| Privacy | 41 | 8.2% |
| Availability (including rural call completion) | 26 | 5.2% |
| Equipment | 25 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 24 | 4.8% |
| Junk Faxes | 9 | 1.8% |
| Number Portability (keeping your number if you change providers) | 8 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
93 complaints were recorded in this category, representing 1.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 37.6% |
| Loud Commercials | 26 | 28.0% |
| Availability | 15 | 16.1% |
| Indecency | 11 | 11.8% |
| Equipment | 6 | 6.5% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.