FCC Consumer Complaints – 5 December 2014
Introduction
A total of 709 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 December 2014, complaint volume fell from 890 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 709
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (238)
- Most reported state/territory
- California (75)
Where the complaints came from
Reports recorded on 5 December 2014 show 709 complaints originating from 529 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 10.6% |
| Florida | 54 | 7.6% |
| New York | 47 | 6.6% |
| Texas | 45 | 6.3% |
| Illinois | 40 | 5.6% |
| Pennsylvania | 33 | 4.7% |
| Ohio | 27 | 3.8% |
| Virginia | 25 | 3.5% |
| Arizona | 22 | 3.1% |
| Georgia | 21 | 3.0% |
| Other states and territories | 319 | 45.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 553 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 553 | 78.0% |
| Internet | 75 | 10.6% |
| TV | 60 | 8.5% |
| Radio | 13 | 1.8% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
| Emergency | 2 | 0.3% |
Phone complaints
553 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 238 | 43.0% |
| Robocalls | 134 | 24.2% |
| Billing | 51 | 9.2% |
| Privacy | 44 | 8.0% |
| Availability (including rural call completion) | 29 | 5.2% |
| Equipment | 23 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.7% |
| Number Portability (keeping your number if you change providers) | 12 | 2.2% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
75 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 36.0% |
| Availability | 20 | 26.7% |
| Speed | 13 | 17.3% |
| Privacy | 10 | 13.3% |
| Equipment | 5 | 6.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.3% |
| Availability | 19 | 31.7% |
| Loud Commercials | 8 | 13.3% |
| Indecency | 7 | 11.7% |
| Equipment | 5 | 8.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.