FCC Consumer Complaints – 6 December 2014
Introduction
A total of 423 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 December 2014, complaint volume fell from 709 complaints the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 423
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (116)
- Most reported state/territory
- California (63)
Where the complaints came from
Reports recorded on 6 December 2014 show 423 complaints originating from 339 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 14.9% |
| Texas | 34 | 8.0% |
| New York | 25 | 5.9% |
| Connecticut | 21 | 5.0% |
| Florida | 20 | 4.7% |
| Virginia | 20 | 4.7% |
| Illinois | 15 | 3.5% |
| Colorado | 14 | 3.3% |
| Washington | 14 | 3.3% |
| Arizona | 12 | 2.8% |
| Other states and territories | 185 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 313 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 313 | 74.0% |
| TV | 61 | 14.4% |
| Internet | 39 | 9.2% |
| Radio | 4 | 0.9% |
| Accessibility | 3 | 0.7% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
313 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 116 | 37.1% |
| Robocalls | 83 | 26.5% |
| Billing | 34 | 10.9% |
| Privacy | 33 | 10.5% |
| Equipment | 15 | 4.8% |
| Availability (including rural call completion) | 13 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.8% |
| Number Portability (keeping your number if you change providers) | 6 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 21 | 34.4% |
| Loud Commercials | 17 | 27.9% |
| Availability | 9 | 14.8% |
| Billing | 8 | 13.1% |
| Equipment | 6 | 9.8% |
Indecency and Loud Commercials were the main issues reported in this category, while other issues were less common.
Internet complaints
39 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 35.9% |
| Privacy | 8 | 20.5% |
| Availability | 7 | 17.9% |
| Speed | 7 | 17.9% |
| Equipment | 3 | 7.7% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.