FCC Consumer Complaints – 7 December 2014
Introduction
The Federal Communications Commission recorded 232 consumer complaints on 7 December 2014 relating to telecommunications services, this represented a decline from the 423 complaints recorded the previous day. Reports were received from 40 states and territories, with California accounting for the largest number of submissions at 42 complaints. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 232
- States & territories reporting
- 40
- Most common issue
- Billing (54)
- Most reported state/territory
- California (42)
Where the complaints came from
The 232 complaints recorded on 7 December 2014 originated from 194 cities across 40 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 18.1% |
| New York | 18 | 7.8% |
| Florida | 16 | 6.9% |
| Pennsylvania | 16 | 6.9% |
| Michigan | 12 | 5.2% |
| Colorado | 11 | 4.7% |
| Virginia | 10 | 4.3% |
| Illinois | 9 | 3.9% |
| Georgia | 8 | 3.4% |
| Texas | 8 | 3.4% |
| Other states and territories | 82 | 35.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 115 complaints. This was followed by TV, which accounted for 59 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 115 | 49.6% |
| TV | 59 | 25.4% |
| Internet | 54 | 23.3% |
| Radio | 3 | 1.3% |
| Emergency | 1 | 0.4% |
Phone complaints
115 complaints were recorded in this category, representing 49.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 38 | 33.0% |
| Robocalls | 22 | 19.1% |
| Billing | 15 | 13.0% |
| Equipment | 13 | 11.3% |
| Availability (including rural call completion) | 10 | 8.7% |
| Privacy | 9 | 7.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 4.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.7% |
| Junk Faxes | 1 | 0.9% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
TV complaints
59 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 22 | 37.3% |
| Billing | 16 | 27.1% |
| Indecency | 11 | 18.6% |
| Availability | 6 | 10.2% |
| Equipment | 4 | 6.8% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
54 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 42.6% |
| Speed | 12 | 22.2% |
| Privacy | 9 | 16.7% |
| Availability | 8 | 14.8% |
| Equipment | 2 | 3.7% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.