FCC Consumer Complaints – 8 December 2014
Introduction
The Federal Communications Commission recorded 563 consumer complaints on 8 December 2014 relating to telecommunications services, this represented an increase from the 232 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 563
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (149)
- Most reported state/territory
- California (71)
Where the complaints came from
A total of 563 complaints were recorded on 8 December 2014, with reports originating from 429 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 12.6% |
| Florida | 51 | 9.1% |
| Texas | 41 | 7.3% |
| New York | 34 | 6.0% |
| Pennsylvania | 23 | 4.1% |
| Washington | 21 | 3.7% |
| Georgia | 20 | 3.6% |
| New Jersey | 19 | 3.4% |
| Virginia | 18 | 3.2% |
| Illinois | 17 | 3.0% |
| Other states and territories | 247 | 43.9% |
Location highlight
Complaints in California were reported across 52 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 417 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 417 | 74.1% |
| Internet | 65 | 11.5% |
| TV | 60 | 10.7% |
| Radio | 19 | 3.4% |
| Accessibility | 2 | 0.4% |
Phone complaints
417 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 149 | 35.7% |
| Robocalls | 123 | 29.5% |
| Billing | 37 | 8.9% |
| Privacy | 34 | 8.2% |
| Equipment | 24 | 5.8% |
| Availability (including rural call completion) | 17 | 4.1% |
| Number Portability (keeping your number if you change providers) | 13 | 3.1% |
| Junk Faxes | 12 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.7% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
65 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 38.5% |
| Privacy | 14 | 21.5% |
| Availability | 13 | 20.0% |
| Speed | 12 | 18.5% |
| Equipment | 1 | 1.5% |
Billing and Privacy were the main issues reported in this category, while other issues were less common.
TV complaints
60 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.3% |
| Loud Commercials | 14 | 23.3% |
| Availability | 9 | 15.0% |
| Equipment | 9 | 15.0% |
| Indecency | 8 | 13.3% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.