FCC Consumer Complaints – 9 December 2014
Introduction
A total of 690 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 December 2014, complaint volume increased from 563 complaints the day before. Complaints were reported across 50 states and territories, and California generated the highest number of submissions with 103 complaints. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 690
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (220)
- Most reported state/territory
- California (103)
Where the complaints came from
A total of 690 complaints were recorded on 9 December 2014, with reports originating from 503 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Virginia, where Manassas accounted for 19 of the 30 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 14.9% |
| Texas | 47 | 6.8% |
| Florida | 40 | 5.8% |
| New York | 33 | 4.8% |
| Virginia | 30 | 4.3% |
| New Jersey | 29 | 4.2% |
| Pennsylvania | 29 | 4.2% |
| Ohio | 28 | 4.1% |
| Arizona | 25 | 3.6% |
| Georgia | 23 | 3.3% |
| Other states and territories | 303 | 43.9% |
Location highlights
- Manassas accounted for the majority of complaints recorded in Virginia.
- Complaints in California were reported across 74 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 545 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 545 | 79.0% |
| Internet | 78 | 11.3% |
| TV | 52 | 7.5% |
| Radio | 11 | 1.6% |
| Emergency | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
545 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 220 | 40.4% |
| Robocalls | 145 | 26.6% |
| Billing | 47 | 8.6% |
| Privacy | 44 | 8.1% |
| Equipment | 30 | 5.5% |
| Availability (including rural call completion) | 23 | 4.2% |
| Number Portability (keeping your number if you change providers) | 13 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Junk Faxes | 9 | 1.7% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
78 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 30.8% |
| Billing | 21 | 26.9% |
| Privacy | 16 | 20.5% |
| Speed | 14 | 17.9% |
| Equipment | 3 | 3.8% |
A broad mix of issues was reported in this category, with Availability, Billing and Privacy among the most common.
TV complaints
52 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 40.4% |
| Availability | 13 | 25.0% |
| Loud Commercials | 10 | 19.2% |
| Equipment | 5 | 9.6% |
| Indecency | 3 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.