FCC Consumer Complaints – 10 December 2014
Introduction
On Wednesday, 10 December 2014, the Federal Communications Commission recorded 703 consumer complaints relating to telecommunications services, complaint volume increased from 690 complaints the day before. The complaints came from 52 states and territories, with California recording the largest share of reports at 107 complaints. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 703
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (233)
- Most reported state/territory
- California (107)
Where the complaints came from
Reports recorded on 10 December 2014 show 703 complaints originating from 509 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 15.2% |
| Florida | 52 | 7.4% |
| Texas | 51 | 7.3% |
| New York | 47 | 6.7% |
| Pennsylvania | 39 | 5.5% |
| Virginia | 28 | 4.0% |
| Illinois | 25 | 3.6% |
| Georgia | 23 | 3.3% |
| Colorado | 22 | 3.1% |
| New Jersey | 22 | 3.1% |
| Other states and territories | 285 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 555 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 555 | 78.9% |
| TV | 66 | 9.4% |
| Internet | 64 | 9.1% |
| Radio | 12 | 1.7% |
| Accessibility | 4 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
555 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 233 | 42.0% |
| Robocalls | 133 | 24.0% |
| Billing | 51 | 9.2% |
| Privacy | 40 | 7.2% |
| Availability (including rural call completion) | 26 | 4.7% |
| Equipment | 24 | 4.3% |
| Junk Faxes | 17 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.7% |
| Number Portability (keeping your number if you change providers) | 14 | 2.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 34.8% |
| Loud Commercials | 14 | 21.2% |
| Indecency | 13 | 19.7% |
| Equipment | 9 | 13.6% |
| Availability | 7 | 10.6% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Indecency.
Internet complaints
64 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 42.2% |
| Privacy | 12 | 18.8% |
| Speed | 10 | 15.6% |
| Equipment | 8 | 12.5% |
| Availability | 7 | 10.9% |
The largest share of complaints in this category related to Billing and Privacy, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.