FCC Consumer Complaints – 11 December 2014
Introduction
On 11 December 2014, 666 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 703 complaints recorded the previous day. Submissions were made from 49 states and territories, with California accounting for the highest number of complaints at 108. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 666
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (242)
- Most reported state/territory
- California (108)
Where the complaints came from
The 666 complaints recorded on 11 December 2014 originated from 496 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 16.2% |
| Florida | 52 | 7.8% |
| Texas | 43 | 6.5% |
| New York | 31 | 4.7% |
| Illinois | 29 | 4.4% |
| Pennsylvania | 27 | 4.1% |
| New Jersey | 26 | 3.9% |
| Colorado | 25 | 3.8% |
| Georgia | 21 | 3.2% |
| Ohio | 21 | 3.2% |
| Other states and territories | 283 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 563 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 563 | 84.5% |
| Internet | 58 | 8.7% |
| TV | 36 | 5.4% |
| Radio | 6 | 0.9% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
563 complaints were recorded in this category, representing 84.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 242 | 43.0% |
| Robocalls | 140 | 24.9% |
| Billing | 58 | 10.3% |
| Privacy | 41 | 7.3% |
| Cramming (unauthorized charges on your phone bill) | 21 | 3.7% |
| Equipment | 21 | 3.7% |
| Availability (including rural call completion) | 19 | 3.4% |
| Number Portability (keeping your number if you change providers) | 15 | 2.7% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
58 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 34.5% |
| Speed | 15 | 25.9% |
| Availability | 14 | 24.1% |
| Privacy | 7 | 12.1% |
| Equipment | 2 | 3.4% |
The largest share of complaints in this category related to Billing and Speed, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 30.6% |
| Billing | 9 | 25.0% |
| Indecency | 8 | 22.2% |
| Availability | 7 | 19.4% |
| Equipment | 1 | 2.8% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.