FCC Consumer Complaints – 12 December 2014
Introduction
On Friday, 12 December 2014, 661 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 666 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 661
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (202)
- Most reported state/territory
- California (112)
Where the complaints came from
Reports recorded on 12 December 2014 show 661 complaints originating from 494 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 16.9% |
| Florida | 62 | 9.4% |
| New York | 36 | 5.4% |
| Texas | 36 | 5.4% |
| Illinois | 26 | 3.9% |
| North Carolina | 25 | 3.8% |
| Pennsylvania | 24 | 3.6% |
| New Jersey | 21 | 3.2% |
| Oregon | 21 | 3.2% |
| Maryland | 20 | 3.0% |
| Other states and territories | 278 | 42.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 517 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 517 | 78.2% |
| Internet | 68 | 10.3% |
| TV | 58 | 8.8% |
| Radio | 13 | 2.0% |
| Accessibility | 3 | 0.5% |
| Emergency | 2 | 0.3% |
Phone complaints
517 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 202 | 39.1% |
| Robocalls | 166 | 32.1% |
| Billing | 45 | 8.7% |
| Privacy | 35 | 6.8% |
| Equipment | 20 | 3.9% |
| Availability (including rural call completion) | 17 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.3% |
| Number Portability (keeping your number if you change providers) | 10 | 1.9% |
| Junk Faxes | 9 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
68 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 27.9% |
| Speed | 18 | 26.5% |
| Availability | 16 | 23.5% |
| Privacy | 10 | 14.7% |
| Equipment | 5 | 7.4% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
58 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 34.5% |
| Indecency | 13 | 22.4% |
| Loud Commercials | 13 | 22.4% |
| Availability | 9 | 15.5% |
| Equipment | 3 | 5.2% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.