FCC Consumer Complaints – 13 December 2014
Introduction
A total of 329 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 13 December 2014, complaint volume fell from 661 complaints the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 329
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (102)
- Most reported state/territory
- California (48)
Where the complaints came from
On 13 December 2014, the 329 complaints recorded by the Federal Communications Commission were reported from 276 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 14.6% |
| New York | 28 | 8.5% |
| Texas | 24 | 7.3% |
| New Jersey | 21 | 6.4% |
| Illinois | 18 | 5.5% |
| Florida | 14 | 4.3% |
| Pennsylvania | 14 | 4.3% |
| Ohio | 13 | 4.0% |
| Washington | 13 | 4.0% |
| Georgia | 11 | 3.3% |
| Other states and territories | 125 | 38.0% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 250 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 250 | 76.0% |
| TV | 39 | 11.9% |
| Internet | 32 | 9.7% |
| Radio | 8 | 2.4% |
Phone complaints
250 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 102 | 40.8% |
| Robocalls | 61 | 24.4% |
| Billing | 26 | 10.4% |
| Privacy | 20 | 8.0% |
| Availability (including rural call completion) | 16 | 6.4% |
| Equipment | 11 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.8% |
| Number Portability (keeping your number if you change providers) | 6 | 2.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 9 | 23.1% |
| Availability | 8 | 20.5% |
| Billing | 8 | 20.5% |
| Loud Commercials | 8 | 20.5% |
| Equipment | 6 | 15.4% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
Internet complaints
32 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 31.3% |
| Privacy | 9 | 28.1% |
| Speed | 6 | 18.8% |
| Billing | 4 | 12.5% |
| Equipment | 3 | 9.4% |
Complaints in this category covered a range of issues, including Availability, Privacy and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.