FCC Consumer Complaints – 14 December 2014
Introduction
A total of 181 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 14 December 2014, this represented a decline from the 329 complaints recorded the day before. Reports were received from 34 states and territories, with California recording slightly more complaints than other locations. Complaints were spread across multiple issue types with similar counts.
Key statistics
- Total complaints
- 181
- States & territories reporting
- 34
- Most reported state/territory
- California (33)
Where the complaints came from
Across 156 cities in 34 states and territories, a total of 181 complaints were recorded on 14 December 2014. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. At the city level, no single location accounted for a notable share of complaints.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 18.2% |
| Florida | 17 | 9.4% |
| North Carolina | 13 | 7.2% |
| Pennsylvania | 12 | 6.6% |
| New York | 9 | 5.0% |
| Texas | 9 | 5.0% |
| Georgia | 8 | 4.4% |
| Arizona | 7 | 3.9% |
| Colorado | 6 | 3.3% |
| Illinois | 6 | 3.3% |
| Other states and territories | 61 | 33.7% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone accounted for the largest share, with 123 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 123 | 68.0% |
| TV | 28 | 15.5% |
| Internet | 22 | 12.2% |
| Radio | 8 | 4.4% |
Phone complaints
123 complaints were recorded in this category, representing 68.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 34 | 27.6% |
| Robocalls | 33 | 26.8% |
| Billing | 19 | 15.4% |
| Privacy | 11 | 8.9% |
| Availability (including rural call completion) | 10 | 8.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 6.5% |
| Equipment | 5 | 4.1% |
| Number Portability (keeping your number if you change providers) | 2 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
TV complaints
28 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 32.1% |
| Loud Commercials | 7 | 25.0% |
| Equipment | 6 | 21.4% |
| Availability | 5 | 17.9% |
| Indecency | 1 | 3.6% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Equipment among the most common.
Internet complaints
22 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 7 | 31.8% |
| Billing | 6 | 27.3% |
| Privacy | 4 | 18.2% |
| Speed | 4 | 18.2% |
| Equipment | 1 | 4.5% |
A broad mix of issues was reported in this category, with Availability, Billing and Privacy among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.