FCC Consumer Complaints – 15 December 2014
Introduction
On Monday, 15 December 2014, the Federal Communications Commission recorded 532 consumer complaints relating to telecommunications services, this was higher than the 181 complaints recorded the previous day. The complaints came from 43 states and territories, with California recording the largest share of reports at 80 complaints. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 532
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (164)
- Most reported state/territory
- California (80)
Where the complaints came from
On 15 December 2014, the 532 complaints recorded by the Federal Communications Commission were reported from 411 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 15.0% |
| Florida | 40 | 7.5% |
| New York | 32 | 6.0% |
| Texas | 30 | 5.6% |
| Georgia | 25 | 4.7% |
| Illinois | 24 | 4.5% |
| New Jersey | 20 | 3.8% |
| Pennsylvania | 20 | 3.8% |
| Ohio | 19 | 3.6% |
| Washington | 19 | 3.6% |
| Other states and territories | 223 | 41.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 437 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 437 | 82.1% |
| TV | 46 | 8.6% |
| Internet | 38 | 7.1% |
| Radio | 6 | 1.1% |
| Accessibility | 2 | 0.4% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
437 complaints were recorded in this category, representing 82.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 164 | 37.5% |
| Robocalls | 118 | 27.0% |
| Billing | 62 | 14.2% |
| Privacy | 27 | 6.2% |
| Availability (including rural call completion) | 17 | 3.9% |
| Equipment | 16 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.4% |
| Number Portability (keeping your number if you change providers) | 10 | 2.3% |
| Junk Faxes | 6 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.0% |
| Loud Commercials | 11 | 23.9% |
| Availability | 6 | 13.0% |
| Equipment | 6 | 13.0% |
| Indecency | 6 | 13.0% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
38 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 31.6% |
| Privacy | 10 | 26.3% |
| Availability | 9 | 23.7% |
| Speed | 7 | 18.4% |
A broad mix of issues was reported in this category, with Billing, Privacy and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.