FCC Consumer Complaints – 19 December 2014
Introduction
The Federal Communications Commission recorded 604 consumer complaints on Friday, 19 December 2014 relating to telecommunications services, this was lower than the 700 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 211 complaints.
Key statistics
- Total complaints
- 604
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (211)
- Most reported state/territory
- California (65)
Where the complaints came from
The 604 complaints recorded on 19 December 2014 originated from 454 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 10.8% |
| Florida | 36 | 6.0% |
| Texas | 35 | 5.8% |
| Pennsylvania | 30 | 5.0% |
| Illinois | 25 | 4.1% |
| New Jersey | 25 | 4.1% |
| Massachusetts | 24 | 4.0% |
| North Carolina | 24 | 4.0% |
| New York | 24 | 4.0% |
| Georgia | 23 | 3.8% |
| Other states and territories | 292 | 48.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 45 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 468 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 468 | 77.5% |
| Internet | 64 | 10.6% |
| TV | 54 | 8.9% |
| Radio | 13 | 2.2% |
| Accessibility | 4 | 0.7% |
| Emergency | 1 | 0.2% |
Phone complaints
468 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 211 | 45.1% |
| Robocalls | 103 | 22.0% |
| Privacy | 45 | 9.6% |
| Billing | 41 | 8.8% |
| Availability (including rural call completion) | 18 | 3.8% |
| Equipment | 14 | 3.0% |
| Number Portability (keeping your number if you change providers) | 12 | 2.6% |
| Interference (including signal jammers) | 11 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.5% |
| Junk Faxes | 4 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
64 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 23.4% |
| Interference | 14 | 21.9% |
| Availability | 13 | 20.3% |
| Speed | 13 | 20.3% |
| Privacy | 8 | 12.5% |
| Equipment | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Billing, Interference and Availability.
TV complaints
54 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 42.6% |
| Loud Commercials | 16 | 29.6% |
| Indecency | 5 | 9.3% |
| Availability | 4 | 7.4% |
| Equipment | 3 | 5.6% |
| Interference | 3 | 5.6% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.