FCC Consumer Complaints – 20 December 2014
Introduction
The Federal Communications Commission recorded 393 consumer complaints on Saturday, 20 December 2014 relating to telecommunications services, complaint volume fell from 604 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 393
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (101)
- Most reported state/territory
- California (52)
Where the complaints came from
The 393 complaints recorded on 20 December 2014 were submitted from 308 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.2% |
| Texas | 33 | 8.4% |
| Florida | 27 | 6.9% |
| Ohio | 25 | 6.4% |
| New York | 24 | 6.1% |
| North Carolina | 21 | 5.3% |
| Washington | 19 | 4.8% |
| Georgia | 13 | 3.3% |
| Massachusetts | 11 | 2.8% |
| Michigan | 10 | 2.5% |
| Other states and territories | 158 | 40.2% |
Location highlight
Complaints in California were reported across 46 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 266 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 67.7% |
| Internet | 60 | 15.3% |
| TV | 55 | 14.0% |
| Radio | 8 | 2.0% |
| Accessibility | 3 | 0.8% |
| Emergency | 1 | 0.3% |
Phone complaints
266 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 101 | 38.0% |
| Robocalls | 55 | 20.7% |
| Billing | 32 | 12.0% |
| Privacy | 25 | 9.4% |
| Availability (including rural call completion) | 18 | 6.8% |
| Equipment | 17 | 6.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.8% |
| Interference (including signal jammers) | 3 | 1.1% |
| Number Portability (keeping your number if you change providers) | 3 | 1.1% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
60 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.3% |
| Privacy | 11 | 18.3% |
| Availability | 10 | 16.7% |
| Interference | 7 | 11.7% |
| Speed | 7 | 11.7% |
| Equipment | 5 | 8.3% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
55 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 24 | 43.6% |
| Billing | 13 | 23.6% |
| Availability | 9 | 16.4% |
| Equipment | 3 | 5.5% |
| Indecency | 3 | 5.5% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.