FCC Consumer Complaints – 21 December 2014
Introduction
On 21 December 2014, 212 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 393 complaints recorded the day before. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 212
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (41)
- Most reported state/territory
- California (32)
Where the complaints came from
On 21 December 2014, the 212 complaints recorded by the Federal Communications Commission were reported from 175 cities across 39 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 15.1% |
| Florida | 25 | 11.8% |
| Georgia | 17 | 8.0% |
| Texas | 17 | 8.0% |
| Colorado | 9 | 4.2% |
| Illinois | 9 | 4.2% |
| New Jersey | 9 | 4.2% |
| Pennsylvania | 9 | 4.2% |
| New York | 8 | 3.8% |
| Michigan | 6 | 2.8% |
| Other states and territories | 70 | 33.0% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 123 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 123 | 58.0% |
| TV | 60 | 28.3% |
| Internet | 24 | 11.3% |
| Radio | 5 | 2.4% |
Phone complaints
123 complaints were recorded in this category, representing 58.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 41 | 33.3% |
| Billing | 23 | 18.7% |
| Robocalls | 19 | 15.4% |
| Privacy | 14 | 11.4% |
| Equipment | 10 | 8.1% |
| Availability (including rural call completion) | 7 | 5.7% |
| Interference (including signal jammers) | 3 | 2.4% |
| Number Portability (keeping your number if you change providers) | 3 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.6% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
TV complaints
60 complaints were recorded in this category, representing 28.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 28.3% |
| Loud Commercials | 15 | 25.0% |
| Indecency | 10 | 16.7% |
| Billing | 7 | 11.7% |
| Interference | 6 | 10.0% |
| Equipment | 5 | 8.3% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Indecency.
Internet complaints
24 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 33.3% |
| Billing | 6 | 25.0% |
| Interference | 6 | 25.0% |
| Privacy | 2 | 8.3% |
| Equipment | 1 | 4.2% |
| Speed | 1 | 4.2% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.