FCC Consumer Complaints – 22 December 2014
Introduction
On Monday, 22 December 2014, 608 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 212 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 608
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (159)
- Most reported state/territory
- California (82)
Where the complaints came from
Reports recorded on 22 December 2014 show 608 complaints originating from 430 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 13.5% |
| Texas | 50 | 8.2% |
| New York | 32 | 5.3% |
| Maryland | 29 | 4.8% |
| Virginia | 28 | 4.6% |
| Pennsylvania | 27 | 4.4% |
| Florida | 23 | 3.8% |
| Ohio | 23 | 3.8% |
| Georgia | 22 | 3.6% |
| Kentucky | 22 | 3.6% |
| Other states and territories | 269 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 435 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 435 | 71.5% |
| TV | 93 | 15.3% |
| Internet | 63 | 10.4% |
| Radio | 11 | 1.8% |
| Accessibility | 4 | 0.7% |
| Emergency | 2 | 0.3% |
Phone complaints
435 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 159 | 36.6% |
| Robocalls | 107 | 24.6% |
| Billing | 66 | 15.2% |
| Privacy | 33 | 7.6% |
| Availability (including rural call completion) | 22 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.4% |
| Equipment | 13 | 3.0% |
| Number Portability (keeping your number if you change providers) | 10 | 2.3% |
| Junk Faxes | 5 | 1.1% |
| Interference (including signal jammers) | 3 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
93 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 27 | 29.0% |
| Availability | 19 | 20.4% |
| Billing | 18 | 19.4% |
| Indecency | 13 | 14.0% |
| Interference | 9 | 9.7% |
| Equipment | 5 | 5.4% |
| Privacy | 2 | 2.2% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
Internet complaints
63 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 33.3% |
| Billing | 18 | 28.6% |
| Speed | 9 | 14.3% |
| Privacy | 7 | 11.1% |
| Interference | 5 | 7.9% |
| Equipment | 3 | 4.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.