FCC Consumer Complaints – 23 December 2014
Introduction
A total of 682 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 December 2014, complaint volume increased from 608 complaints the previous day. Submissions were made from 47 states and territories, with California accounting for the highest number of complaints at 100. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 682
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (217)
- Most reported state/territory
- California (100)
Where the complaints came from
Reports recorded on 23 December 2014 show 682 complaints originating from 493 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 14.7% |
| Florida | 45 | 6.6% |
| Texas | 45 | 6.6% |
| Maryland | 43 | 6.3% |
| New York | 35 | 5.1% |
| Pennsylvania | 32 | 4.7% |
| Illinois | 26 | 3.8% |
| Arizona | 22 | 3.2% |
| Georgia | 22 | 3.2% |
| North Carolina | 22 | 3.2% |
| Other states and territories | 290 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 523 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 523 | 76.7% |
| TV | 89 | 13.0% |
| Internet | 54 | 7.9% |
| Radio | 11 | 1.6% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.3% |
Phone complaints
523 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 217 | 41.5% |
| Robocalls | 139 | 26.6% |
| Billing | 58 | 11.1% |
| Privacy | 37 | 7.1% |
| Availability (including rural call completion) | 25 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.9% |
| Equipment | 12 | 2.3% |
| Interference (including signal jammers) | 8 | 1.5% |
| Number Portability (keeping your number if you change providers) | 8 | 1.5% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
89 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 30.3% |
| Availability | 23 | 25.8% |
| Indecency | 18 | 20.2% |
| Loud Commercials | 11 | 12.4% |
| Interference | 5 | 5.6% |
| Equipment | 3 | 3.4% |
| Privacy | 2 | 2.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Internet complaints
54 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 37.0% |
| Availability | 18 | 33.3% |
| Privacy | 5 | 9.3% |
| Speed | 5 | 9.3% |
| Equipment | 3 | 5.6% |
| Interference | 3 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.