FCC Consumer Complaints – 24 December 2014
Introduction
A total of 405 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 December 2014, this represented a decline from the 682 complaints recorded the previous day. Reports were received from 45 states and territories, with California accounting for the largest number of submissions at 64 complaints. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 405
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (98)
- Most reported state/territory
- California (64)
Where the complaints came from
Reports recorded on 24 December 2014 show 405 complaints originating from 302 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 15.8% |
| Florida | 31 | 7.7% |
| New York | 30 | 7.4% |
| Texas | 30 | 7.4% |
| Arizona | 20 | 4.9% |
| Ohio | 19 | 4.7% |
| New Jersey | 17 | 4.2% |
| Illinois | 13 | 3.2% |
| Pennsylvania | 13 | 3.2% |
| Virginia | 13 | 3.2% |
| Other states and territories | 155 | 38.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 42 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 287 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 287 | 70.9% |
| TV | 63 | 15.6% |
| Internet | 46 | 11.4% |
| Radio | 8 | 2.0% |
| Emergency | 1 | 0.2% |
Phone complaints
287 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 98 | 34.1% |
| Robocalls | 76 | 26.5% |
| Billing | 43 | 15.0% |
| Privacy | 27 | 9.4% |
| Equipment | 14 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 4.2% |
| Availability (including rural call completion) | 5 | 1.7% |
| Junk Faxes | 4 | 1.4% |
| Number Portability (keeping your number if you change providers) | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 26 | 41.3% |
| Billing | 15 | 23.8% |
| Loud Commercials | 8 | 12.7% |
| Availability | 6 | 9.5% |
| Interference | 4 | 6.3% |
| Equipment | 3 | 4.8% |
| Privacy | 1 | 1.6% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
46 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 28.3% |
| Privacy | 11 | 23.9% |
| Interference | 8 | 17.4% |
| Speed | 6 | 13.0% |
| Availability | 4 | 8.7% |
| Equipment | 4 | 8.7% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.