FCC Consumer Complaints – 25 December 2014
Introduction
The Federal Communications Commission recorded 122 consumer complaints on Thursday, 25 December 2014 relating to telecommunications services, this represented a decline from the 405 complaints recorded the previous day. The complaints came from 32 states and territories, with California recording the largest share of reports at 19 complaints. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 122
- States & territories reporting
- 32
- Most common issue
- Billing (25)
- Most reported state/territory
- California (19)
Where the complaints came from
A total of 122 complaints were recorded on 25 December 2014, with reports originating from 109 cities in 32 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 19 | 15.6% |
| New Jersey | 9 | 7.4% |
| Arizona | 8 | 6.6% |
| Florida | 8 | 6.6% |
| Texas | 8 | 6.6% |
| Georgia | 7 | 5.7% |
| Virginia | 7 | 5.7% |
| Massachusetts | 6 | 4.9% |
| New York | 6 | 4.9% |
| Illinois | 5 | 4.1% |
| Other states and territories | 39 | 32.0% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 61 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 61 | 50.0% |
| TV | 30 | 24.6% |
| Internet | 27 | 22.1% |
| Radio | 3 | 2.5% |
| Accessibility | 1 | 0.8% |
Phone complaints
61 complaints were recorded in this category, representing 50.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 15 | 24.6% |
| Robocalls | 10 | 16.4% |
| Billing | 9 | 14.8% |
| Equipment | 7 | 11.5% |
| Availability (including rural call completion) | 6 | 9.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 8.2% |
| Privacy | 4 | 6.6% |
| Interference (including signal jammers) | 3 | 4.9% |
| Number Portability (keeping your number if you change providers) | 1 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 1.6% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
TV complaints
30 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 50.0% |
| Billing | 6 | 20.0% |
| Availability | 3 | 10.0% |
| Indecency | 3 | 10.0% |
| Privacy | 2 | 6.7% |
| Equipment | 1 | 3.3% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
27 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 37.0% |
| Availability | 5 | 18.5% |
| Speed | 5 | 18.5% |
| Interference | 3 | 11.1% |
| Privacy | 3 | 11.1% |
| Equipment | 1 | 3.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.