FCC Consumer Complaints – 26 December 2014
Introduction
The Federal Communications Commission recorded 329 consumer complaints on 26 December 2014 relating to telecommunications services, complaint volume increased from 122 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 329
- States & territories reporting
- 49
- Most common issue
- Billing (69)
- Most reported state/territory
- California (36)
Where the complaints came from
The 329 complaints recorded on 26 December 2014 originated from 276 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 10.9% |
| Florida | 24 | 7.3% |
| New York | 23 | 7.0% |
| Texas | 20 | 6.1% |
| Connecticut | 16 | 4.9% |
| Washington | 14 | 4.3% |
| Massachusetts | 13 | 4.0% |
| Pennsylvania | 13 | 4.0% |
| New Jersey | 12 | 3.6% |
| Georgia | 11 | 3.3% |
| Other states and territories | 147 | 44.7% |
Location highlight
Complaints in California were reported across 33 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 206 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 206 | 62.6% |
| TV | 73 | 22.2% |
| Internet | 41 | 12.5% |
| Radio | 8 | 2.4% |
| Accessibility | 1 | 0.3% |
Phone complaints
206 complaints were recorded in this category, representing 62.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 62 | 30.1% |
| Robocalls | 51 | 24.8% |
| Billing | 36 | 17.5% |
| Privacy | 18 | 8.7% |
| Equipment | 14 | 6.8% |
| Availability (including rural call completion) | 9 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.4% |
| Interference (including signal jammers) | 4 | 1.9% |
| Number Portability (keeping your number if you change providers) | 2 | 1.0% |
| Junk Faxes | 1 | 0.5% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
TV complaints
73 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 20 | 27.4% |
| Billing | 18 | 24.7% |
| Loud Commercials | 13 | 17.8% |
| Availability | 11 | 15.1% |
| Interference | 9 | 12.3% |
| Equipment | 2 | 2.7% |
Complaints in this category covered a range of issues, including Indecency, Billing and Loud Commercials.
Internet complaints
41 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Speed | 11 | 26.8% |
| Availability | 6 | 14.6% |
| Interference | 4 | 9.8% |
| Privacy | 3 | 7.3% |
| Equipment | 2 | 4.9% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.