FCC Consumer Complaints – 27 December 2014
Introduction
On 27 December 2014, the Federal Communications Commission recorded 371 consumer complaints relating to telecommunications services, this was higher than the 329 complaints recorded the previous day. Reports were received from 45 states and territories, with Virginia recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 371
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (75)
- Most reported state/territory
- Virginia (46)
Where the complaints came from
Reports recorded on 27 December 2014 show 371 complaints originating from 280 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Virginia, where Manassas accounted for 35 of the 46 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Virginia | 46 | 12.4% |
| California | 44 | 11.9% |
| Florida | 26 | 7.0% |
| New York | 20 | 5.4% |
| Texas | 20 | 5.4% |
| Illinois | 14 | 3.8% |
| Washington | 14 | 3.8% |
| North Carolina | 13 | 3.5% |
| Pennsylvania | 13 | 3.5% |
| New Jersey | 12 | 3.2% |
| Other states and territories | 149 | 40.2% |
Location highlight
A large share of complaints in Virginia originated from Manassas, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 255 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 255 | 68.7% |
| TV | 63 | 17.0% |
| Internet | 44 | 11.9% |
| Radio | 7 | 1.9% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
255 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 75 | 29.4% |
| Robocalls | 74 | 29.0% |
| Billing | 39 | 15.3% |
| Privacy | 19 | 7.5% |
| Availability (including rural call completion) | 14 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 4.3% |
| Equipment | 11 | 4.3% |
| Number Portability (keeping your number if you change providers) | 9 | 3.5% |
| Interference (including signal jammers) | 3 | 1.2% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
TV complaints
63 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 23.8% |
| Indecency | 15 | 23.8% |
| Loud Commercials | 14 | 22.2% |
| Availability | 12 | 19.0% |
| Equipment | 4 | 6.3% |
| Interference | 2 | 3.2% |
| Privacy | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
Internet complaints
44 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 14 | 31.8% |
| Billing | 10 | 22.7% |
| Speed | 9 | 20.5% |
| Availability | 6 | 13.6% |
| Interference | 4 | 9.1% |
| Equipment | 1 | 2.3% |
The remaining complaints in this category were spread across several issues, including Privacy, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.