FCC Consumer Complaints – 28 December 2014
Introduction
A total of 225 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 December 2014, this was lower than the 371 complaints recorded the day before. Submissions were made from 42 states and territories, with California accounting for the highest number of complaints at 28. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 225
- States & territories reporting
- 42
- Most common issue
- Billing (44)
- Most reported state/territory
- California (28)
Where the complaints came from
Across 187 cities in 42 states and territories, a total of 225 complaints were recorded on 28 December 2014. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 12.4% |
| Florida | 14 | 6.2% |
| Pennsylvania | 14 | 6.2% |
| Washington | 13 | 5.8% |
| New York | 12 | 5.3% |
| New Jersey | 10 | 4.4% |
| Virginia | 10 | 4.4% |
| Georgia | 9 | 4.0% |
| Ohio | 9 | 4.0% |
| Texas | 9 | 4.0% |
| Other states and territories | 96 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 27 different cities.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 127 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 127 | 56.4% |
| TV | 57 | 25.3% |
| Internet | 34 | 15.1% |
| Radio | 5 | 2.2% |
| Emergency | 2 | 0.9% |
Phone complaints
127 complaints were recorded in this category, representing 56.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 30 | 23.6% |
| Billing | 25 | 19.7% |
| Robocalls | 17 | 13.4% |
| Privacy | 14 | 11.0% |
| Availability (including rural call completion) | 11 | 8.7% |
| Equipment | 10 | 7.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 7.1% |
| Number Portability (keeping your number if you change providers) | 5 | 3.9% |
| Interference (including signal jammers) | 4 | 3.1% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
TV complaints
57 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 22 | 38.6% |
| Indecency | 14 | 24.6% |
| Billing | 9 | 15.8% |
| Availability | 5 | 8.8% |
| Equipment | 4 | 7.0% |
| Privacy | 2 | 3.5% |
| Interference | 1 | 1.8% |
Loud Commercials and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
34 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 29.4% |
| Privacy | 8 | 23.5% |
| Availability | 6 | 17.6% |
| Speed | 6 | 17.6% |
| Interference | 3 | 8.8% |
| Equipment | 1 | 2.9% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.