FCC Consumer Complaints – 30 December 2014
Introduction
On 30 December 2014, 834 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 646 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 834
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (264)
- Most reported state/territory
- California (118)
Where the complaints came from
The 834 complaints recorded on 30 December 2014 were submitted from 592 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 14.1% |
| Florida | 76 | 9.1% |
| New York | 64 | 7.7% |
| Texas | 47 | 5.6% |
| Georgia | 30 | 3.6% |
| Pennsylvania | 30 | 3.6% |
| Michigan | 28 | 3.4% |
| Illinois | 26 | 3.1% |
| New Jersey | 26 | 3.1% |
| Ohio | 26 | 3.1% |
| Other states and territories | 362 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 612 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 612 | 73.4% |
| Internet | 103 | 12.4% |
| TV | 103 | 12.4% |
| Radio | 13 | 1.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
612 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 264 | 43.1% |
| Robocalls | 141 | 23.0% |
| Billing | 75 | 12.3% |
| Privacy | 30 | 4.9% |
| Equipment | 28 | 4.6% |
| Availability (including rural call completion) | 22 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.5% |
| Number Portability (keeping your number if you change providers) | 14 | 2.3% |
| Interference (including signal jammers) | 13 | 2.1% |
| Junk Faxes | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
103 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 37.9% |
| Availability | 17 | 16.5% |
| Speed | 17 | 16.5% |
| Privacy | 13 | 12.6% |
| Equipment | 10 | 9.7% |
| Interference | 7 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
103 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 40.8% |
| Equipment | 19 | 18.4% |
| Availability | 15 | 14.6% |
| Indecency | 13 | 12.6% |
| Loud Commercials | 12 | 11.7% |
| Interference | 2 | 1.9% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.