FCC Consumer Complaints – 31 December 2014
Introduction
On Wednesday, 31 December 2014, the Federal Communications Commission recorded 712 consumer complaints relating to telecommunications services, complaint volume fell from 834 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 257 complaints.
Key statistics
- Total complaints
- 712
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (257)
- Most reported state/territory
- California (76)
Where the complaints came from
Reports recorded on 31 December 2014 show 712 complaints originating from 518 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 10.7% |
| Florida | 54 | 7.6% |
| Texas | 47 | 6.6% |
| New York | 41 | 5.8% |
| New Jersey | 38 | 5.3% |
| Illinois | 29 | 4.1% |
| Georgia | 27 | 3.8% |
| Maryland | 26 | 3.7% |
| North Carolina | 25 | 3.5% |
| Pennsylvania | 25 | 3.5% |
| Other states and territories | 323 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 505 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 505 | 70.9% |
| TV | 99 | 13.9% |
| Internet | 97 | 13.6% |
| Radio | 6 | 0.8% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
505 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 257 | 50.9% |
| Robocalls | 100 | 19.8% |
| Billing | 57 | 11.3% |
| Availability (including rural call completion) | 26 | 5.1% |
| Number Portability (keeping your number if you change providers) | 13 | 2.6% |
| Equipment | 12 | 2.4% |
| Privacy | 12 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.2% |
| Junk Faxes | 11 | 2.2% |
| Interference (including signal jammers) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
99 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.3% |
| Availability | 18 | 18.2% |
| Interference | 17 | 17.2% |
| Loud Commercials | 16 | 16.2% |
| Equipment | 12 | 12.1% |
| Indecency | 5 | 5.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
Internet complaints
97 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 36.1% |
| Availability | 21 | 21.6% |
| Privacy | 15 | 15.5% |
| Speed | 15 | 15.5% |
| Interference | 6 | 6.2% |
| Equipment | 5 | 5.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.