FCC Consumer Complaints – 1 January 2015
Introduction
On Thursday, 1 January 2015, the Federal Communications Commission recorded 253 consumer complaints relating to telecommunications services, this represented a decline from the 712 complaints recorded the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 253
- States & territories reporting
- 41
- Most common issue
- Telemarketing (including do not call and spoofing) (66)
- Most reported state/territory
- California (31)
Where the complaints came from
The 253 complaints recorded on 1 January 2015 originated from 220 cities across 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 12.3% |
| Texas | 21 | 8.3% |
| Florida | 17 | 6.7% |
| New York | 16 | 6.3% |
| Illinois | 12 | 4.7% |
| Pennsylvania | 11 | 4.3% |
| North Carolina | 10 | 4.0% |
| Colorado | 8 | 3.2% |
| Connecticut | 8 | 3.2% |
| Kentucky | 8 | 3.2% |
| Other states and territories | 111 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 140 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 140 | 55.3% |
| TV | 60 | 23.7% |
| Internet | 43 | 17.0% |
| Radio | 8 | 3.2% |
| Accessibility | 2 | 0.8% |
Phone complaints
140 complaints were recorded in this category, representing 55.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 66 | 47.1% |
| Billing | 27 | 19.3% |
| Robocalls | 16 | 11.4% |
| Equipment | 10 | 7.1% |
| Availability (including rural call completion) | 9 | 6.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.9% |
| Privacy | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
| Interference (including signal jammers) | 2 | 1.4% |
Telemarketing (including do not call and spoofing) and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 31.7% |
| Loud Commercials | 19 | 31.7% |
| Billing | 9 | 15.0% |
| Indecency | 7 | 11.7% |
| Interference | 4 | 6.7% |
| Equipment | 2 | 3.3% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
43 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 27.9% |
| Availability | 9 | 20.9% |
| Speed | 9 | 20.9% |
| Privacy | 8 | 18.6% |
| Interference | 4 | 9.3% |
| Equipment | 1 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.